Selza is a seller operating system for small businesses. This policy explains what data we handle when you run your shop on Selza, how we use it, and the control you have over it. We keep it short and in plain language on purpose.
What we collect
- Your account: your name, email and the shop details you set up.
- Your shop's data: the products, orders, messages and customer records you create or that flow through your connected channels.
- Payments: card and PayNow payments are processed by Stripe. Selza never sees or stores full card numbers.
- Usage: basic analytics about how the product is used, so we can keep it fast and fix problems.
How we use it
- To run your shop — storefronts, order forms, pay-links, checkout and order tracking.
- To power your AI teammate, which drafts replies and proposals grounded in your own FAQ, catalogue and order history.
- To provide support and to improve the product.
Who else processes it
We do not sell your data or your customers' data. We rely on a small set of trusted providers to deliver the service — for payment processing (Stripe), cloud hosting, sign-in, and the AI that powers your teammate. They only process data to provide their part of the service, under their own security and privacy commitments.
Your data is yours
- Export your products, orders and customers at any time.
- When a trial ends you drop to the Free plan and keep all your data — nothing is locked.
- Ask us to delete your account and data, and we will.
Security
Payments run on Stripe's PCI-compliant infrastructure, and money settles to your own connected account. Data is encrypted in transit. If you ever spot something that looks wrong, email us and we will act on it quickly.
Questions
Email hello@selza.app and a real person will get back to you.